complaint·November 25, 2025

R2 stated their bedroom carpet became so saturated that their feet became submerged completely upon stepping on the carpet. Per R2, the carpet was cleaned by maintenance staff however, was not thoroughly cleaned or disinfected, as waste water debris remains on the carpet and hallway baseboards. R2 continues residing in the same bedroom which was flooded. During their interview, Resident 3 (R3) confirmed that their toilet had clogged but had only caused a puddle in their room. Per R3, R2’s room, however, did flood and were unsure how extensive the flooding had been in R2’s room. During their interview, Resident 4 (R4) also stated R2’s bedroom had flooded with waste water from R3’s toilet. Per R4, carpet in R2's room was cleaned by maintenance staff however, was not thoroughly cleaned or disinfected as debris from the waste water remained on the hallway baseboard and R2’s carpet. During the course of the investigation, LPA observed waste water residue on R2’s carpet and hallway baseboard. Interviews were conducted with four facility residents regarding the allegation, Staff did not answer resident's requests in a timely manner. During their interview, R1 stated that upon being moved to another bedroom, facility maintenance staff assisted with moving their large furniture, however, were not responsive to other aspects of the move, including providing them with a chair. During their interview, R2 stated that upon their bedroom flooding with waste water on the second occasion during the week of November 17th, 2025, the carpet became so saturated they worried about water damage to their belongings and began to move items independently, as staff were unavailable to help. R2 stated that they were temporarily moved to another room on November 23, 2025, and were also not assisted by staff with that move. LPA obtained a copy of an email dated November 13, 2025, from R2’s responsible party, which stated R2 had been assisted by facility maintenance staff to move furniture and boxes, however, the email read in part, “[R2’s] room was impacted by water tonight for a second time this week due to a neighbor clogging [their] toilet with wipes… [R2] has been forced to sleep on [their couch] this week because many of [their] things are being temporarily stored on [their] bed while the fans dry the carpeting.” As of today’s date, R2 has returned to the same room which flooded and continues sleeping on their couch. During their interview, R4 corroborated the allegation and stated R2 had moved most, if not all, of their belongings on their own. Based on resident interviews and records review, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Deficiencies are being cited per Title 22, Division 6 of the California Code of Regulations. An exit interview was conducted, and a copy of this report and appeal rights was provided at the end today's inspection. Due to the allegation being uncorroborated during interviews conducted, the Department is unable to determine if Staff does not ensure facility plumbing is in good repair. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.