complaint·December 18, 2025

During their interview, S1 denied the allegation and stated they are never alone with R1 as it takes at least four care staff to assist R1 with ADLs, and they would be physically unable to lift R1 independently due to R1’s weight. Per R1’s Physician Report (LIC602A), R1’s weight is 335 lbs and R1 requires assistance with repositioning and transferring. During their interview, S2 stated R1 had informed them S1 had handled them in a rough manner by cradling them and lifting them up in the air. Per S2, they were unsure how the events had unfolded, but stated they were unsure S1 would be able to lift R1 as described, due R1’s weight. During their interview, S3 stated R1 had informed several staff members that S1 had lifted them by the head and neck area and swung R1 around for 10 to 15 minutes. Per S3, due to R1's size and weight, all care staff present on shift are necessary to assist R1 with ADLs, and they were unsure of how S1 would have been able to lift or swing R1 by the head and neck. Due to the allegation being uncorroborated during interviews conducted, the Department is unable to determine if Staff handled resident roughly. Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.