complaint·February 3, 2026

preference of what to speak. Interview with 9 of 9 residents stated that they have never been told that they can’t speak another language at the facility. They speak the language they want when communicating with others. There are staff at the facility that speak other languages and can accommodate them when needed. It is alleged that staff are not allowing resident to participate in activities, specifically being told that resident (R1) is not allowed in any activities where they speak English. Interview with R1 stated that they do not recall that they were told they could not do activities. They do activities all the time and when needed staff help them on a 1 to 1 basis. When I do not participate in activities, I do other things here at the facility because there is a lot to do here. Interview with 2 of 2 staff stated that they do not tell residents when they can or can’t do activities because all residents are welcome to do activities when they want to. The activities calendar is posted and also printed out and available for residents to see what activities are for that day and time. Staff stated that various residents did complain that when doing Bingo, it would take longer because it was being translated in Spanish only when there are other residents that speak other languages other than Spanish. As a solution the facility has purchased a rolling TV as well as a Bingo application to display the bingo numbers largely for all residents to see. Where it no longer required for staff to say the number out loud in any language other than English. Interview with 8 of 8 residents stated that they have not been told they can’t participate in the activities regardless of their primary language. They have not had issues with doing activities. LPA toured the physical plant of the facility and observed a large posting of the activities calendar throughout the facility as well as printed copies available for residents to take with them. Based on the information mentioned above, the Department is unable to ascertain if the allegations occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violations occurred; therefore, these allegations are deemed Unsubstantiated. An exit interview was conducted with the Executive Director and a copy of this LIC9099 report was left at facility.