complaint·March 11, 2026

During their interview, Resident 2 (R2) denied personally having any plumbing issues in their room and was unable to confirm or deny if any other residents have had plumbing issues. Resident 3 (R3) denied having any plumbing issues and stated they were unaware if any other residents have had plumbing issues. During their interview, R4 stated their room became flooded after a pipe in R5’s room burst approximately three months, however, stated they have not had any plumbing issues since. During their interview, R5 was unable to confirm or deny if they have had any plumbing issues or if the pipe in their room burst. Three additional facility residents were interviewed and denied personally having any plumbing issues and denied having any knowledge of any other resident having plumbing issues. During the course of the investigation, LPA did not observe any plumbing issues at the facility and observed resident bathroom and bedroom floors to be free of any liquids, fluids, or puddles. During their interview, two of four staff interviewed denied having any knowledge of any plumbing issues at the facility. During their interview, Staff 3 (S3) denied a pipe bursting in any resident’s room and denied the facility having any chronic or recurring plumbing issue. S3 stated although residents’ toilets do occasionally clog, due to large wipes down being flushed the toilet, the toilets are unclogged immediately by Staff 4 (S4). During their interview, S4 denied a pipe bursting in any resident’s room and denied the facility having any chronic or recurring plumbing issue. Per S4, residents’ toilets do clog occasionally, due to large wipes down being flushed the toilet, however, stated the toilets are immediately unclogged by them personally or a professional plumber, in the event they are unable to unclog the toilet themselves. Due to the allegation being uncorroborated during interviews conducted, the Department is unable to determine if Staff does not ensure facility plumbing is in good repair . Although the above allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore at this time the above allegation is unsubstantiated. An exit interview was conducted and copy of this report was provided at the end of the inspection.