Complaint·April 9, 2026

their statement and said they were handled in a rough manner. LPA Tea interviewed Administrator Alexander Arias, who shared that R1 had dementia, was on hospice care, and their health was declining. The Administrator explained that R1 often had mood swings, became irritable, and had emotional outbursts toward staff. LPA also interviewed another resident who recalled that R1 would become very emotional when they did not get what they wanted. The resident described R1 as being incapacitated. During the investigation, LPAs interviewed a total of six residents. Five out of six residents stated they have never been abused and have never seen staff handle residents in a rough manner. These residents also shared that they feel safe living at the facility and are satisfied with the care they receive. One resident mentioned that a resident had difficulty adjusting to the facility due to it being a new environment. LPAs also interviewed four staff members. All staff denied the allegation and stated they do not handle residents roughly. Staff shared that they treat residents with care and respect, like family. They stated they assist residents gently, ask for permission before providing care, and check for any pain or discomfort. A review of staff records confirmed that all staff completed required initial and annual training, including training on elder abuse. Training materials reviewed also included information on preventing and recognizing abuse. Based on interviews, record reviews, and lack of evidence, there is not enough information to prove that staff handled R1 in a rough manner. Therefore, the allegation is UNSUBSTANTIATED meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies cited at this time and an exit interview was conducted with the facility. A copy of the report was provided to the facility.