complaint·October 23, 2025

It was reported that attempts to contact the facility regarding tree maintenance were made by the landlord but no response was received. During the tour of the exterior of the facility with Administrator Miranda, LPA observed an overgrown banana tree that was growing over the fence and into the neighboring property, as well as a large banana tree with over a dozen leaves that have fallen, covering a six foot area of the ground. There is also a cherimoya tree growing within one foot of the roof, evidenced by photos attached. A record review of the lease agreement dated May 31, 2023, states in 11. Maintenance Use and Reporting that it is the tenants/facility’s responsibility to maintain the landscape of the property, specifically the garden, bushes, and shrubs. Email correspondence dated October 23, 2025 at 3:04pm stated the facility’s plans to schedule tree trimming and notify the department when complete. The investigation revealed the facility failed to maintain the landscape in the backyard which includes the trimming of the banana and cherimoya trees. Based on observations made and record review, the preponderance of evidence standard has been met, therefore the allegation, The Facility is in disrepair is deemed SUBSTANTIATED. See the attached LIC9099-D. An exit interview was conducted with Administrator Rosendo Carlo Miranda/Carla, and a copy of this report, LIC9099-D, and appeals rights were provided at the end of the visit.