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Inspection visit

Health check

HILLS OF HIGHLAND, THELicense 3060065711 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

On February 25, 2026, Licensing Program Analyst (LPA) Brandon Lopez made an unannounced visit to the facility to conduct a Case Management - Health Checks inspection. LPA was greeted and granted entry into the facility by staff after explaining the purpose for the visit. Licensee Allen Medina was notified via telephone but was unable to assist with today's inspection. On today's visit, LPA observed that facility current has a census of one resident. However, there were no residents physically present at the facility during today's visit. Per staff on duty, the one resident remains at a Skilled Nursing Facility and a return date to the facility has not been scheduled yet. LPA, accompanied by a care giving staff, conducted a tour of the physical plant of the facility. LPA inspected the five resident bedrooms and observed them to be free of hazards. LPA observed residents bedrooms to have the required furnishings of a bed, a chair, a chest of drawers, and a lamp. LPA observed resident beds to have clean linens and blankets. LPA observed the lights in each of the resident's bedroom to be operational. LPA inspected the five bathrooms located in the facility, three of which are dedicated for resident use. LPA observed bathrooms to be clean. LPA observed that a light in one of the five bathrooms is still not operational. Bathrooms were equipped with grab bars and non-skid floor mats. Hot water temperature measured between 117.4 and 119.6 degrees Fahrenheit. LPA observed the facility has a two day perishable and seven day nonperishable food supply on hand. LPA observed kitchen appliances to be clean and operational. LPA observed the six burner gas stove lights unassisted. LPA observed the facility has a three day emergency food and water supply stored in the kitchen pantry. LPA observed that the paint in the kitchen pantry area is still peeling and still has not been fixed. LPA observed all of the facilities utilities, such as the electricity, water, gas, and internet, to be operational during the visit. CONTINUED ON LIC809-C LPA, accompanied by a care giving staff, conducted a tour of the exterior portions of the facility. LPA observed that the side yard and backyard are still overgrown. LPA observed the grass to be overgrown, bushes to be overgrown, weeds to present in the yards, the palm trees have not been trimmed, and debris to be present in the walkways. LPA observed the roof of the house and it's gutters to still be dirty and full of debris. Additionally, LPA observed the outdoor furniture in the backyard has not been replaced. LPA additionally conducted interviews with four staff during the visit. Four out of the four staff interviewed reported that they were supposed to be paid on February 13, 2026, for the hours they worked from January 21, to February 3, 2026. However, one staff stated that they have only received partial pay as of yesterday, February 24, 2026. Three staff stated that they have not received any pay for that pay period, therefore, the Licensees are twelve days behind on the scheduled pay date. Two out of the four staff interviewed also stated that they have been paid late in previous pay periods. Two out of the four staff stated that they are owed back pay from previous pay periods. Additionally, all four staff reported that they have not received any pay for the first pay period of February 2026, and have not been told when they will be paid for that pay period. LPA observed that the Licensee has still not paid the facility's annual fees for the year of 2025 and remains with a balance of $495.00 for the facility's annual fees. Additionally, during the Non-Compliance Conference held on February 10, 2026, the Licensees agreed to the following terms: Licensees plan to downsize and consolidate facilities. The Licensees stated that they will provide a plan to the Department on which facilities they will consolidate by close of business February 12, 2026. Licensees plan to pay a minimum balance of the outstanding utility bills for all 16 of their licensed facilities. The Licensee stated that they will provide proof of payments for the utility bills to the Department by close of business February 13, 2026. Licensees plan to pay off all their debt, including overdue balances for rent/mortgage payments and utility bills. The Licensees stated that they will also obtained liability insurance for all 16 of their licensed facilities. The Licensees stated that they will provide a plan to the Department by close of business February 17, 2026, on when they plan to pay off all of their debt and obtain liability insurance for their facilities. CONTINUED ON LIC809-C As of the agreed upon due date of February 13, 2026, the Licensee did not provide any proof of payments for the utility bills for the facility. As the agreed upon due date of February 17, 2026, the Licensee did not submit a plan to the Department on how they will pay off all of their debt for this facility. LPA also conducted an interview with the landlord of the property, Witness #1 (W1), who stated the facility currently has an outstanding balance of $27,508.20, for past due rent, late fees, and property taxes. Based on the observations made during today's visit, a deficiency is being cited on the attached LIC809-D page. Additionally, civil penalties will be assessed on today's visit, for a repeated violation and for failure to correct. The Licensee is receiving the same citation that was issued during the Case Management - Health Checks inspection conducted to the facility on February 18, 2026, and as a result, will receive a civil penalty in the amount of $250.00 for a repeated violation. The Licensee still has not corrected the deficiency that was cited during the complaint visit conducted to the facility on February 5, 2026. As a result, the Licensee will receive a civil penalty in the amount of $700.00 for a failure to correct. The Licensee has also not corrected the deficiency that was cited during the Case Management - Health Checks inspection on February 18, 2026. As a result, the Licensee will receive a civil penalty in the amount of $700.00. The total amount of civil penalties that are being assessed on today's visit is $1,650.00. An exit interview was conducted with Licensee Allen Medina via telephone. Licensee Allen Medina authorized the care giving staff present to sign the report on his behalf. A copy of the report and Appeal Rights were provided.

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87213Type A

    87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit such financial reports as may be required upon the written request of the licensing agency...This requirement was not evidenced by: Based on observation and records reviewed, the Licensee did not provide all the requested documents to Community Care Licensing as agreed upon. Additionally, the Licensee did not ensure staff have been paid on schedule. This poses an immediate health, safety, and personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the February 25, 2026 inspection of HILLS OF HIGHLAND, THE?

This was a other inspection of HILLS OF HIGHLAND, THE on February 25, 2026. 1 citation were issued: 1 Type A (serious).

Were any citations issued to HILLS OF HIGHLAND, THE on February 25, 2026?

Yes, 1 citation was issued (1 Type A, 0 Type B). The first citation was for: "87213 Finances: The licensee shall have a financial plan.. shall maintain adequate financial records; and shall submit s..."

What type of inspection was this?

This was a other inspection. other inspections are conducted by CCLD as part of their licensing oversight.

SourceView on CCLDView original report

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