complaint·March 9, 2026

Five of twelve staff stated they have visually experienced rats outside near dumpster area during the night. Twelve of twelve staff interviewed stated they have never seen rodents inside facility. Documents reviewed revealed Facility has had a contract with Orkin since April 1, 2025 and is current until void. Orkin contract notates monthly visits are being conducted. Recent documentation from 2/19/2026 shows that three rats were caught in trap next to dumpster area. Regarding allegation Staff do not follow proper food handling techniques, investigation revealed the following: Twelve of twelve staff state that kitchen staff clean kitchen area in between meals and after meals. Interviews revealed that kitchen staff have training on cross contamination, labeling, cleanliness and food handling. Interviews revealed that only kitchen staff maintain kitchen area. Interviews revealed that staff from different departments have witnessed kitchen staff properly cleaning kitchen area. Documents revealed that kitchen staff have a daily cleaning log which revealed that prep stations and steam tables are being cleaned five to six days weekly. Based on information gathered from complaint, the allegations Staff do not keep the facility free from infestation and Staff do not follow proper food handling techniques are deemed unsubstantiated meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred as reported. An exit interview was conducted with Administrator and a copy of this report was provided.