complaint·June 4, 2025

For this reason, R1 stated they did not negotiate the terms and conditions of the admission agreement and left it to W1 to “sort out.” During their interview, W1 stated it had all been “an innocent mistake” and provided a written statement which read in part: “The issue was due to an error in the paperwork for my husband’s assisted living fees. I hope that my ability to clear up this misunderstanding allows the Department of Social Services to also clear up the issue.” During their interview, LR stated that the original agreed upon basic service fee was $4,500, however, the amount had originally been left blank at the time that the admission agreement was signed. LR stated that once W1 informed them they were being overcharged, a meeting was held with all parties involved and the handwritten statements were added to the first page of the admission agreement, in order to honor W1’s believe that basic service fee was that of $4,000 and allow the proper 60-day notification for rent increase to take place. The Department has investigated the complaint alleging Staff did not provide 60-day notice prior to rent increase. Based upon resident file review, written statements provided, and interviews conducted, We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted, and a copy of this report was left at the facility.