complaint·July 8, 2025

LPAs also observed sufficient clean linens in good repair, in each of the bedroom closets, bathrooms, and in the washer and dryer. Also, in the washer and dryer, there were additional towels and linens being washed. There were also seven new sets of unopened packages of linens stored in a closet. Based on the interviews, three out of the three residents, the facility provided all furniture in the room, with the exception of Resident #1 (R1) whose family provided an additional wooden nightstand and wooden chest of drawers, upon move-in on June 29, 2025. Based on interview with LI Nguyen, the facility did not have/provide any chest of drawers in any of the resident bedrooms prior to July 2, 2025. LI confirmed ordering four chest of drawers from Walmart on July 2, 2025 and provided proof of receipt with purchase order date and delivery date of July 2, 2025. LI proceeded to show LPAs four out of four chest of drawers delivered and placed in each residents’ bedroom. It is determined that all three residents were without a dresser until July 2nd, therefore, based on the information gathered during the investigation, through interviews and record review, the preponderance of evidence standard has been met and is deemed SUBSTANTIATED. A deficiency is being cited as per the California Code of Regulations, Title 22, Division 6, Chapter 8 on the attached LIC9099-D. An exit interview was conducted with Licensee Knut Nguyen, and a copy of this report including the LIC9099D, LIC811, and the appeal rights were provided at the end of the visit.