Complaint·December 30, 2025

Licensing Program Analyst (LPA) Samer Haddadin conducted an unannounced visit to the facility to investigate the above-mentioned allegation. Upon arrival, LPA Haddadin was granted entry and met with Administrator (AD) Troy Boyington, to whom the purpose of the visit was explained. During the course of the investigation, LPA Haddadin obtained and reviewed the facility’s pest control records and verified the facility utilizes a pest control company that provides services to the facility. The most recent service date on file was November 7, 2025. LPA Haddadin also conducted a physical inspection of six randomly selected resident rooms and did not observe any bedbugs or any evidence consistent with bedbug activity. Additionally, the facility’s maintenance records reflected ongoing daily, weekly, and monthly scheduled cleaning. LPA Haddadin conducted six interviews, consisting of three staff interviews and three resident interviews. All individuals interviewed denied the allegation and reported that resident rooms are cleaned according to an established schedule and upon a resident’s request. Based on record review, observations, and interviews, the preponderance of evidence standard has not been met; therefore, the allegation, “Staff did not prevent resident from having bed bugs,” is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to AD Troy Boyington.