complaint·August 2, 2023

Per review of R1's physician report R1 is able to follow instructions and able to complete most activities of daily living including: bathing, dressing/grooming, feeding, toileting needs and able to manage cash resources. Per review of R1's admission agreement R1 is responsible for themselves. Based on interview with staff R1's family picked up their cell phone based on a conversation between R1 and family. Per interview with staff the facility did not take R1's phone away or restrict access to their phone. Per review of R1's medication administration record R1 was given all medications while at the facility, the only times that were missed were when R1 was in the hospital. Based on interviews with 4 out of 4 residents stated they do not have issues with their medications, and they have received their medications. Based on interviews with 2 out of 2 staff the facility is providing medications to residents in a timely manner. Based on interviews with 4 out of 4 residents all state they have kept their belongings. Therefore based on the preponderance of evidence through record review and interviews the allegations Facility failed to administer medication as prescribed and Facility refused resident access to telephone are determined to be UNSUBSTANTIATED, meaning that although the allegation may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violation occurred. This agency has investigated this complaint. No deficiencies cited. An exit interview was conducted and a copy of this report and confidential names list was provided