complaint·May 15, 2024

LPA inspected the kitchen and observed it to be clean and organized, the refrigerator and freezer were at proper temperatures, and the facility has a two-day supply of perishables and a seven-day supply of non-perishable food is available as required by regulations. LPA interviewed six additional staff, including three kitchen staff and three caregivers, one of whom was unable to provide information due to a language barrier. These staff stated that the facility cooks enough food for the residents’ meals, the facility does not run out of food during meals, there is extra food during meals, and facility staff do not give food that was already served to another resident. LPA also observed two large food serving trays containing dozens of the residents’ plates from lunch that was served recently and noted a large amount of food leftover on the plates, which corroborates that the facility makes and serves enough food and would not need to re-serve food that was already served to a resident as a regular practice. LPA interviewed six residents and did not obtain information corroborating the allegation. The information obtained is conflicting. Based on the information gathered during the investigation and review of all documents obtained, the Department is unable to ascertain if the above allegation occurred as reported. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. An exit interview was conducted and a copy of this report was discussed with and provided to facility representative.