Office review·August 28, 2024

On today’s date, an Office Conference was held at the Orange County Adult and Senior Care Regional Office (Office) in Orange, California per request of the Licensee Erik Doan. Regional Manager (RM) Marina Stanic appeared via Microsoft Teams and Licensing Program Analyst (LPA) Sean Haddad and Licensee Doan were present at the Office. Licensee Doan had requested the Office Conference to discuss his concerns with facility operations. During the Office Conference, the following items were discussed: • Licensee Doan shared that he is concerned about the facility’s compliance issues as evidenced by recent citations and that they have had trouble handling the facility as it is their first assisted living facility, they are not able to be present at the facility 24/7 to oversee their administrators, and that they have language and cultural barriers with residents and staff. • Licensee Doan requested a copy of the accusation against their predecessor facility, Bok Senior Hotel (306005182). LPA provided Licensee Doan with a public copy of the legal action against Bok Senior Hotel. • Licensee Doan expressed concerns regarding the interactions with investigative staff and requested the contact information of the Investigations Branch supervisor. LPA provided Licensee Doan the requested contact information. • RM and LPA answered Licensee Doan’s questions regarding the process of applications and changes of ownership and also the Department’s tools for bringing any facility into compliance. An exit interview was conducted and a copy of this report was discussed with and provided to Licensee Doan.