complaint·April 22, 2025

stated that they get help with showers, and they have never had an issue with getting a shower. It is alleged that resident has an infection due to neglect by staff. Interview with resident (R1) states that they have a nurse that comes out every 8 days to check their catheter and overall health, that same nurse comes once a month to change out the catheter. R1 states they have never had an issue as the nurse is consistent with her visits. Facility staff help with everything they need and are very friendly and nice to them. They have always gotten me the help that they have needed. R1 indicated that they get assistance with showers, repositioning, food delivery, but he doesn’t need help with eating. R1 doesn’t recall every having an infection while being at the facility. Interview with 2 of 2 staff that assist R1 states that they help R1 with showers, bringing food trays and anything else that R1 may need. They don’t recall R1 having an infection every while here at the facility. It is alleged that staff are not assisting residents who need assistance with feeding. On January 2, 2025, LPA Mason conducted a complaint visit and observed resident in various dining rooms at the facility eating their own meals not needing assistance. Staff was delivering food trays and on the third floor observed two residents in the dining room receiving feeding support from staff during lunch. On todays visit LPA Martinez observed various residents in all dining rooms receiving assistance with feeding. LPA observed staff spoon feeding residents and/or guiding resident with feeding. LPA Martinez made the observation in the breakfast and lunch times. Interview with 3 of 3 staff stated that caregivers help those residents that need assistance with feeding by either doing spoon feeding and/or giving stand by assist with feeding. Trays are delivered to residents’ room and if resident needs assistance with feeding another caregiver comes to provide that assistance. Interview with 6 of 6 residents stated that they have been assisted or have observed that staff help residents with feeding. Based on the information gathered during the investigation, interviews and review of all documents obtained, the Department is unable to ascertain if the allegation occurred as reported. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove or refute the alleged violation occurred; therefore, this allegation is deemed Unsubstantiated. This report was reviewed with Administrator and a copy was furnished to the facility.