complaint·February 3, 2022

In speaking with the residents, all said that the staff was not mean to them, no one took it as abuse or anger from staff, seemed to understand he was redirecting them for safety. All stated the staff person has never abused them . All who were questioned stated they like the staff and he has never been mean to anyone. At this time, although it appears staff may have been speaking loudly or "yelling" at residents during the delivery of furniture, it was done in the spirit of keeping everyone safe and healthy; and no one felt they had been abused in any way. The allegation is therefore UNFOUNDED. A finding of unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted.