Complaint·June 21, 2024

Interviews conducted with Business Office Director (BOD), staff members S1 and S2 stated that standard response times to resident call buttons is anywhere between ten (10) to fifteen (15) minutes. Interview with staff member (S3) indicated that standard response time is immediate, with the longest delay witnessed being over ten (10) minutes. BOD stated that, per ED Nathan Condie, that the facility does not have a written policy regarding response times. Interviews with residents R1, R2, R3, and R4 indicated that they have had to wait for assistance from staff anywhere between thirty (30) minutes to two (2) hours. LPA observed call button logs for resident R1, R2, R3, R4, R5, R6, R7, and R8 for the month of April 2024. LPA observed multiple call button response times exceeding 15 minutes and reaching as long as 107 minutes. Based on interviews conducted by the department and records reviewed, the preponderance of evidence standards have been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D page. Exit interview was conducted with ED. A copy of this report and appeal rights were provided. The ED’s signature on these forms acknowledges receipt of these documents.