complaint·April 8, 2022

Staff not providing assistance to residents in a timely manner Majority of the residents who were interviewed were not able to communicate with LPAs due to diagnosis of Dementia and/or refused. Resident 1 (R1) stated that staff are good. R1 also stated that if R1 needs help staff is always available to help R1. Staff stated in interviews that staffing can be challenging, but staff are still able to meet the needs of all residents in care. Staff also stated in interviews that if a care staff calls in, then a staff from management will fill in. Administrator stated that the facility utilizes an outside staffing agency and also have staff working overtime to cover shifts. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED Residents left in soiled clothing for extended period of time. Majority of the residents who were interviewed were not able to communicate with LPAs due to diagnosis of Dementia and/or refused . Some residents states that they do not need assistance with dressing. Staff 1 (S1) stated that sometimes residents refused, but there are multiple attempts to assist residents through distractions, and/or call for additional assistance from another staff. Staff stated in interviews that rarely they will find a resident soiled. Staff stated that when they do find a resident with soiled clothing, they will immediately assist the resident. Staff stated that some residents can get soiled quickly due to the medications that residents take. Administrator stated in interviews that this rarely happens, when staff find a resident soiled they immediately notify management and change the resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED