complaint·April 8, 2022

Staff handle residents in a rough manner 5 of 8 residents who were interviewed were not able to tell LPAs if they witnessed or have been handled in a rough manger due to diagnosis of Dementia and/or refused. 3 of 8 residents stated in interviews that they have not witnessed and have not been handled in a rough manner. Staff stated in interviews that they have not witnessed other staff handling residents in a rough manger. Staff who were interviewed (6 of 6) stated that they have not handle residents roughly. Administrator stated in interviews that there aren’t any staff that handles resident in a rough manner. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED . Staff leave residents in wet clothing and dirty diapers for extended periods of time 5 of 8 residents who were interviewed were not able to tell LPAs if they were left in wet clothing and dirty diapers for an extended periods of time due to diagnosis of Dementia and/or refused. Resident 1 (R1) stated in interviews that R1 does not need assistance, but staff are willing to assist if needed. Staff stated in interviews that occasionally staff will find a resident soaked during the start of their shift but will immediately assist resident. Staff 1 (S1) stated in interviews that S1 found Resident 2 (R2) soaked one time, but it was because R2 has a behavior of taking off R2’s briefs during the nighttime. Staff stated in interviews that when they find a resident wet, they will immediately assist the residents. Administrator stated in interviews that this rarely happens, when staff find a resident soiled, they immediately notify management and change the resident. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED (continued 9099-C........) Insufficient staffing 5 of 8 residents who were interviewed were not able to comment due to diagnosis of Dementia and/or refused. Resident 1 (R1) and Resident 3 (R3) stated in interviews that when they need assistance, they are always able to find someone to assist them. R1 and R3 reported no problem with staffing. Staff stated that the facility can use more staffing but are still able to meet all the needs of the residents in care. Staff stated in interviews that sometimes staff calls off, but there is always a substitute. Administrator stated that the facility utilizes an outside staffing agency and staff works overtime to meet the needs of the residents in care. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED No citations were observed during the course of this investigation for the above allegations. Exit interview was conducted and a copy of this report was left with Jessica Sanders, Administrator, whose signature on this document confirm receipt. Untrained staff LPAs reviewed 13 of 13 staff training files. LPAs observed that 13 of 13 have training on files. Staff stated in interviews that prior to starting, staff completes online training and shadowing another staff member before starting. Administrator stated that all staff are required to complete their online training and 16 hours of shadowing before they can start working on their own to assist residents in care. Administrator states that the facility conducts mandatory monthly staff in-service training. LPAs observed that facility have monthly training documentation on files. This agency has investigated the complaint alleging Untrained staff. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. No citations were observed during the course of this investigation for the above allegation. Exit interview was conducted and a copy of this report was left with Jessica Sanders, Administrator, whose signature on this document confirm receipt.