complaint·December 8, 2025

Review of records and interviews also found that R1 requires stand-by assist for transfers and ADLs. Interviews also found that R1 is not always compliant to ask for and wait for assistance. Some of the reported times where R1 needed to wait for staff assist from the toilet were times where R1 did not notify staff before self ambulating to the toilet so staff longer responses could be attributed to delays due to care for others. Staff are not providing a comfortable environment for resident- Interviews and inspections found R1's room to have the required furniture and fixtures. Additionally, staff provide regular house keeping and pet care for R1's dog. R1's room was observed to be clean and odor- free. Part of what was reported as discomforts were noises such as an adjacent door alarm, other residents' alarms needed for their care or behavioral expressions of others. As R1 resides in a memory care facility in which noises of others or others' equipment, those noises, while unfortunate, do not constitute an uncomfortable environment under Title 22 requirements. Staff are not treating resident with dignity- Observations and interviews did not find sufficient evidence that facility staff have not treated R1 with dignity and respect. Records found that R1 has care needs in the high care level. Additionally, R1 received approximately 14- 20 call response by staff in the Sept call logs reviewed. Interviews found that staff interact with R1 respectfully during those interactions. In interactions with management, R1's, care needs and expectations have been regularly discussed. Staff are retaliating against resident for filing a complaint- LPAs based on interviews did not find evidence that staff have retaliated toward R1. R1 receives the care identified by respectful staff. There has been no disruption to the care of R1 or R1's dog. R1 is not being evicted. Any known disagreements between management, R1 or R1's family , regarding care, costs or expectations, have not impacted R1's care. As a result of this investigation, LPA finds allegation to be (US)Unsubstantiated - A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview with administrator.