Complaint·August 31, 2023

Based on the information detailed above, LPA finds that the allegation is substantiated. A finding that the allegation is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Deficiencies cited on 9099-D. Appeal rights were printed and given. Exit interview conducted. A copy of this report was left at the facility. LPA interviewed residents. All residents interviewed stated that the food is served warm/hot in the dining room. Per staff interviewed, R1 sat at a table in the dining room which is directly below an AC vent. Staff interviewed stated that resident’s have not complained to them about food being served cold in the dining room. LPA reviewed call logs records for residents. Staff interviewed stated that they strive to answer call buttons within 10-15 minutes. Staff acknowledged that at times, during mealtimes when many residents press their pendants at the same time, it can take longer to answer the call buttons. Residents interviewed stated that staff answer the pendants timely. Based on information obtained during the investigation, LPA finds the allegations to be UNSUBSTANTIATED- a finding that the complaint is unsubstantiated means that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, Exit interview. A copy of this report was emailed to the Administrator.