complaint·October 25, 2023

The mix contains preservatives that keep the dressing for up to 30 days. This practice was listed on the directions for the dressing; and confirmed with the facility dietician. Regarding the cook using unwashed hands with no gloves to handle raw meat, LPA learned that under the safe handling food practices the cook does not need gloves to handle/trim meat before cooking. Cook always use gloves to handle all prepared/cooked foods that will be served. Hands are washed before and after handling meat and other food. Hands are washed before donning gloves, between glove changes and after using gloves. LPA spoke with 12 residents during lunch; all stated the food was good and had no complaints. LPA found no evidence that there is any substandard food being served or of unsafe food handling. Allegation is UNFOUNDED, Regarding the allegation that facility staff are not ensuring the facility is maintained, LPA viewed dining room, kitchen, food prep areas, cooler, freezer, food storage. LPA also viewed flatware, dishes, etc. LPA reviewed dishwasher temperature logs. Water temperature was within appropriate temperature range for all meals each day over a span of 5 months. LPA learned that flatware is washed 3 times each time it is used, It is washed once flat on a dishwasher tray/rack; one time with tines face up in silverware "cups" in the dishwasher; and one time tines down. LPA reviewed clean flatware and found no food particles or stains, LPA viewed the kitchen floor. The floor did not appear spotless, in that there were some marks/scuffs, etc. It should be noted that the floor was viewed during the lunch meal as kitchen staff were busy working all around. LPA learned that the floor is mopped daily; staff are asked to sweep under things to keep any stray items, dirt, etc. cleaned out. LPA learned that the floor is deep cleaned quarterly. Although the floor did not appear spotless or "perfect", it was also not covered with food items, dirt, etc, and appeared within the range of acceptably clean given the heavy traffic and use. LPA finds the allegation to be unfounded. A finding of unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview conducted.