complaint·May 9, 2024

LPA observed that R1, R2, R3, R4, and R5's apartments had clean floors, furniture, counter tops, cabinets, toilets, showers, and windows. The garbage bins were empty and the rooms were dust free. All rooms appeared to be clean, safe, sanitary and in good repair. LPA also observed cleaning staff cleaning residents' rooms. Interview with the Maintenance Director indicated that there are currently 2 cleaning staff that clean residents' rooms 7 days per week. Interview indicated that each of the 2 cleaning staff have 8 rooms to clean everyday. The weekly cleaning includes the kitchen, bathrooms, bedroom, living room, sheets, towels, counter tops, floors, toilets, showers, and emptying the trash bins. Interview also indicated that the 2 cleaning staff do a deep cleaning of the residents' rooms monthly, which includes dusting (blinds, windows, and hard furniture) and cleaning the refrigerator and microwave. Based on observation and interviews conducted, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. Therefore, the allegation is UNSUBSTANTIATED. No deficiencies are being cited. Exit interview conducted. A copy of the report was provided.