complaint·October 30, 2024

Interview with resident (R1) indicated that they had been having issues with their water temperature heating up for approximately a week prior to them moving to a new apartment. Interview with Administrator indicated that the facility has been working to repair the water temperature issue in apartment #169. Administrator indicated that R1 signed a residency agreement amendment to move apartments to resolve the issue of not receiving hot water. Interview with resident (R4) indicated that their water takes quite some time to heat up. Residents (R2 & R3) stated that they always have hot water. During today's visit, LPA observed a plumber working on the water temperature issue in apartment #169. Interview with the Maintenance Director indicated that the plumbing business first began their service to repair the water temperature issue on 10/23/24. According to the plumbing company invoice, with a work order date of 10/23/24, on 10/24/24, they "arrived to unit #169 pulled and replaced the shower cartridge. Did not fix water temperature issue. Tried to adjust settings on cartridge but no issues. Inspected water heater running fine. Turned up setting on recirculation pump". The work order also indicated that on 10/25/24 the plumbing company "came back and problem was still occurring ran more tests in the unit. Problem with the way it is plumbed. Replaced shower cartridge and still had issues with water temperature. Will give estimate to replace shower valve". Maintenance Director indicated that the plumbing company will provide another invoice after today's visit, which will be provided to LPA. Interview with Administrator indicated that they are going to schedule an appointment with the vendor that repairs any issues with the water heaters to ensure there are no issues with the water heaters. LPA observed the three (3) waters heaters and they were set at 129 degrees F. LPA reviewed the facility temperature log, which indicated that the Maintenance Director checked eleven (11) locations' water temperatures in the facility the week of 10/1/24. They checked five (5) locations' water temperatures the week of 10/8/24 and three (3) the week of 10/15/24. All the temperature checks were within regulatory standards. The log does not indicate any temperature checks were conducted the week of 10/22/24. Based on observation, interviews conducted, and records reviewed, the preponderance of evidence standards have been met. Therefore, the above allegation is found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D page. Exit interview conducted. A copy of this report and appeal rights were provided. Signature on these forms acknowledges receipt of these documents.