Follow-up on corrections·November 14, 2024

Licensing Program Analyst (LPA) Angela Hood arrived at the care home today, 11/14/24, and met with the Executive Director (ED), Keith Payne, to follow-up on additional findings discovered during a complaint investigation #59-AS-20241104155417 . During the course of the investigation, it was discovered that staff (S3), who is a former staff member, went to visit residents (R1 & R2) on 11/2/24. S3 was to request prior written approval from the ED in order to visit R1 and R2. S3 did not request approval and was informed by staff (S1 and S2) that they needed to leave the facility. Interviews conducted with R1 and R2 indicated that staff did not ask S3 to leave in a respectful manner. R1 and R2 indicated that the visit was ended abruptly and the conversation with S3 was done in front of both residents leaving them confused as to why S3 needed to leave. R1 and R2 stated that their front door was open and that the conversation with S3 was in the hallway in front of their apartment. Interviews with staff (S1, S2, and S3) indicated that the conversation regarding S3 needing to leave the facility was in the hallway in front of R1 and R2's doorway. R1 and R2 indicated that the situation could have been handled differently and that S1 and S2 could have talked to S3 in private. R1 and R2 were not accorded dignity in their personal relationships with staff and other persons. As a result of today's visit, a deficiency is being cited pursuant to California Code of Regulations, Title 22, Section 87468.1(a)(1) regarding personal rights of residents in all facilities. The deficiency is listed on the LIC809-D. Exit interview conducted. A copy of this report and appeal rights were provided.