complaint·November 21, 2025

On 11/21/2025, Licensing Program Analyst (LPA) Graham Gunby arrived unannounced and met with the Executive Director, Keith Payne, to deliver complaint findings for the above allegation. LPA reviewed resident records, facility records and conducted interviews. Staff kept progress notes for R1 which stated that R1 is refusing incontinence care. Through interviews with staff, R1 does not like to be changed constantly. Through record review and staff interviews, R1 has no control over their bowel movements and will refuse changing until it is convenient for them. R1 stated they have no concerns about the level of care being provided by the facility. Based on information above, the department concluded that the allegation is unfounded. A finding that an allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. No deficiencies cited An exit interview was conducted. A copy of the report was provided to Executive Director, Keith Payne.