Complaint·March 16, 2022

The facility had submitted relevant party’s Grievance/ Concern report to CCL for review. According to the Grievance/ Concern report, R1 was on a video chat call with family when R1’s son heard caregiver state that an incontinence issue was “nasty.” Resident Care Director, Snehal Lata, had conducted internal investigation. It was discovered, the two caregivers that assisted R1 on 10/16/2022 were agency staff from Allure Care Agency. Resident Care Director had questioned the agency caregivers which both denied anything was ever said to R1. Resident Care Director stated the facility is no longer using Allure Care Agency and any new agency care staff will go through in-service training on dementia residents on their first day assisting at the community. Interview statement received from Allure Care Agency Manager indicated that the company conducted an internal investigation and resolved the issue by not sending S2 to assist residents at Somerford Place. Allure Care Agency Caregiver (S1) denied speaking inappropriately to R1. LPA finds the allegation to be UNSUBSTANTIATED , meaning that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Exit interview conducted. Copy of report provided.