complaint·May 31, 2023

***continued from LIC9099.......... Allegation- Staff did not ensure that resident's hygiene needs were met. The department conducted interviews and facility observation to investigate above allegation. During interviews with facility staff and residents, facility is providing appropriate care to the residents according to resident’s needs and service plans. During residents’ (2) interviews on 05/31/23 , residents stated that facility has enough staff and their care needs are met. During 2 staff interviews on 05/31/23 , staff stated that there are enough staff to work at the facility to meet resident’s care needs. Staff and residents interviewed on 05/31/23 indicated that staff were providing incontinence care to residents every 2 hours or as needed per their needs and service plan. Residents interviewed indicated that staff were not leaving them soiled for long times and staff provide assistance for their incontinence care needs as needed. During record review for R1, records indicated that facility did provide all required staffing and assistance to meet R1s care needs. During department visit on 05/31/23, department observed that residents appeared to be well groomed and in good care, therefore, the above allegation is found to be UNSUBSTANTIATED . A finding that a complaint allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiency was cited during this visit. Exit interview conducted and copy of this report left with Administrator.