complaint·August 19, 2025

Facility staff are not treating residents with dignity The department conducted a tour of the facility on 06/16/25 and conducted interviews with residents and staff. LPA interviewed (3) staff and (1) resident. Interviews indicated that all staff are treating all residents with dignity and respect. LPA observed during facility tour on 06/16/25 and 08/19/2025 that facility staff appeared to be attentive to resident’s needs and treating residents with dignity and respect. During residents’ interviews, residents stated that facility staff is treating all residents with respect and dignity and did not express any concern in this area. Based on facility tour, interviews and observation, department found out that there is no evidence that facility staff do not treat resident with respect, therefore this allegation is found to be UNFOUNDED. Exit interview conducted. A copy of this report was emailed to the Administrator. Facility staff are not providing assistance with hygiene for residents in need Based on observations and interviews, it has been concluded that facility has adequate supplies for all hygiene supplies including soap, toilet paper and paper towels. Furthermore, staff is providing assistance to residents with their hygiene needs per their care needs with no issues. Through interviews with S1, R1 receives full hygiene assistance throughout the day. LPA observed R1’s room to be clean an odor free with no stains on the bedding or ground. LPA found hygiene needs have been met. Based on facility tour, interviews and observation, department found out that there is no evidence that facility staff are not providing assistance with hygiene for residents in need, therefore this allegation is found to be UNFOUNDED. Exit interview conducted. A copy of this report was emailed to the Administrator.