complaint·October 4, 2023

Podiatry documentation states R1’s nails were long, and they were trimmed. LPA spoke to R1’s responsible party in which they stated R1 denies care, and at times it’s hard to get resident to accept nail care. The responsible party stated that on August 12 th , the responsible party was able to get R1 to a salon and receive a pedicure and manicure. The responsible party states they are happy with the care that is being provided to R1. Due to the information gathered, LPA finds allegation to be UNFOUNDED. LPA investigated allegation, " Staff does not allow resident access to personal items." LPA interviewed facility staff, responsible parties, and reviewed facility documentation. LPA interviewed relevant party in which they stated the facility is restricting R1's access to her personal belongings which include clothing and toiletries. LPA interviewed the memory care manager in which she stated R1 has a behavior of throwing away personal items. Due to memory impairment, R1 continues to throw away clothing and other items she does not recognize as her own. Facility locks R1’s clothing and toiletries in a closet, and each day (and as needed), a caregiver will unlock and provide R1 with a change of clothes and grooming items. This has prevented R1 from losing personal items. LPA reviewed facility documentation in which it states on 6/09/23 facility staff observed resident outside window screen to be off and R1’s clothes and personal belongings thrown outside. On 6/10/23 staff observed R1’s bedroom window frame off and R1’s clothing was observed to be thrown out the window. On 6/13/23 staff observed R1 bringing out her clothing from her room. On 6/15/23 staff observed R1 had thrown her clothing out the window. LPA reviewed facility care plan in which it states R1 has a history of aggression toward staff, refuses care, and has behaviors of throwing her and her husband’s clothing and grooming items away. LPA interviewed R1’s responsible party in which they stated R1 has thrown many items away and it was getting expensive to replace. The Responsible Party stated they agreed with the facility to have clothing and personal items locked up unless there was staff present. Due to the information gathered, LPA finds allegation to be UNFOUNDED. Exit interview conducted.