complaint·November 15, 2024

Allegation: Not enough staff to meet resident's needs: Unsubstantiated R1 moved in on during the weekend. R1 does not have a responsible party or any local family. R1 was extremely combative towards care staff. Per R1s LIC602 they are non-ambulatory but can state their own needs and is a one person assist. After reviewing R1’s LIC602 and interviews with the staff, it is determined that R1 can bare weight during transfer and is not a 2 person assist. During interviews it was revealed that there is one care staff on the weekends and two care staff during the week. In interviews with staff LPAs learned that if needed on the weekends other care staff are available to assist. Allegation: Staff cannot communicate with resident: Unsubstantiated During the relocation into the facility R1 had not received their updated medications and was having behavioral breakdowns. During this time, R1 was speaking in Romanian and the caregivers were unable to communicate with the resident. While opening the complaint the resident was on updated medication and was able to communicate clearly and in English to LPAs and staff. During interviews with staff it was revealed that staff and R1 are able to clearly communicate with one another. Based on LPA's observations and interviews, the department has found the complaint allegations to be unsubstantiated, meaning that the although the allegations may have happened or are valid, the preponderance of evidence standard has not been met, therefore the above allegations are found to be unsubstantiated. Exit interview conducted and a copy of the report and appeal rights were emailed to the Administrator. LPAs printer was not working.