complaint·August 2, 2022

Allegation: Facility failed to issue a refund. Department reviewed facility records for the allegation from this complaint regarding refund from the facility to the family. Per allegation, facility refused to pay the proper refund to the family after R1 moved out from the facility. Records review revealed that R1 stayed at the facility from 02/27/22 till 03/10/22. After R1 moved out from facility on 03/10/22, facility offered to pay $4751 as remainder to the family but family refused that amount and want the full amount back due. Per record review, facility did offer to pay the remainder to the family as courtesy, but family refused amount. Allegation: Facility did not conduct an initial assessment for resident. The department conducted interviews regarding this allegation. Facility staff stated that initial assessment was completed on 02/27/22(Sunday), the day R1 was admitted to the facility. All staff, including caregivers, were aware of R1s needs and service plan. Department reviewed R1’s initial assessment documentation conducted by the facility. Allegation: Facility did not follow resident’s care plan. The department conducted interviews regarding this allegation. Interviews indicated that staff were aware of R1’s need based on R1’s needs and service plan. A review of documentation and interviews conducted revealed that staff were following R1’s needs and service plan as documented. After R1 medical records review and file review, department also concluded that facility nursing staff did communicate with R1 doctor, family and other required agencies for any health concerns for R1. Facility also notified CCLD for R1’s health updates per department reporting protocol. **Report continued on LIC9099-C** Allegation: Facility is advertising for services that are not being provided. The department conducted interviews regarding the facility services to residents in care. During these interviews, residents and staff stated they are aware about all the services offered by facility and did not express any concerns or issues. Department also reviewed facility’s advertisements on social media, printed facility brochures and other modes of advertisements regarding facility’s offered services to residents in Assisted Living unit and Memory care unit. Department concluded that facility is advertising only those services which they are capable of within their scope of practice per Licensing requirements for Department of Social Services. As a result of this investigation, LPA finds all above allegations to be UNSUBSTANTIATED – A finding that the complaint is Unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. No deficiencies are cited during today’s visit. Exit interview conducted and a copy of report left with Marianne Richardson, Executive Director.