complaint·May 8, 2024

Allegation: Staff hit a resident. -Unsubstantiated LPA conducted interviews with residents. Interview with Resident #1 (R1) revealed that they have not had problems with any of the staff at the facility. R1 cannot recall working with Staff #1(S1) and is unsure if they have worked with S1. During the course of the investigation LPA was not able to get in touch with S1. LPA interviewed other residents living in the facility and all residents stated that they have never seen a staff member hit another resident. Additionally, LPA interviewed staff. Staff #3 (S3) stated they have not witnessed other staff being aggressive towards the residents in care. Allegation: Staff spoke inappropriately to resident. -Unsubstantiated During the department’s investigation, LPA conducted interviews with staff and residents. Resident interviews revealed that they have never had staff at the facility yell or talk to them in an inappropriate manner. Interview with staff indicated that they have never heard another caregiver speak inappropriately to residents in care. Resident interviews revealed that they all enjoy living at the facility. During visit LPA observed staff to have a positive interaction with residents in care. Based on this information, these allegation are UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation occurred, and the findings are unsubstantiated. Exit interview conducted and a copy of the report and appeal rights were left at the facility.