complaint·October 15, 2024

Interview with Administrator, Sayeh Jackson, indicated that R1 was originally admitted to the facility on May 2021 and was discharged from facility on June 2024 due to going to the hospital/skilled nursing facility (SNF) for wound care. R1 was initially able to ambulate, but over time R1 became bedridden. Hospital discharged R1 to Roseville Care Center for continued care due to R1 needing more care than the facility could give to resident. Administrator stated that R1 had been last admitted to the facility on 9/25/2024. LPAs reviewed R1's Admission Agreement and observed R1 to be readmitted to the facility on 9/25/2024. Administrator stated that R1 was sent back to the hospital on 9/30/2024. R1 was admitted to a SNF again on 10/01/2024. Administrator stated that they spoke to Local Long Term Care Ombudsman (LTCO), Byron Toliver, on 10/10/2024 and spoke with Senior Care Solutions on 10/10/2024 regarding R1's placement after coming to an agreement with R1 that they would not be returning to the facility. Administrator stated that R1 has already been admitted to Amethyst Grove Assisted Living and R1's property was already removed the morning of 10/15/2024. Interview with R1 indicated they were sent out to the hospital due to a pressure wound (stage II). The hospital started treatment for the pressure wound and then they were sent for further care at Roseville Care Center, where the pressure wound had progressed to stage IV. Per R1, they have no problem with Bridgeway Senior Care, LLC and does not know who would have filed a complaint against them. Bridgeway Senior Care, LLC has done a good job with their care since day one, and R1 has always had excellent care from care staff. R1 stated that Administrator Sayeh Jackson and R1 discussed that their care needs had changed (currently bedridden) and R1 agreed with Administrator to not return to the facility. LPA reviewed R1's file and observed that R1 is their own responsible party and can make all executive decisions for themselves. R1 states that communication with Administrator Jackson has always been great and R1 has always received all care needed. The Department determines that no eviction notice was necessary due to the information provided above. Based on interviews conducted, observations, and records reviewed, the above allegation is found to be UNFOUNDED. A finding that the allegation is unfounded means that the allegation is false, could not have happened, and/or is without a reasonable basis. Exit interview was conducted with Administrator. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.