complaint·September 25, 2025

Staff imposed restrictions on resident’s visits. Interviews conducted with the administrator indicated that resident R1 was allowed to have visitors. R1 had visitors and was able to leave the facility with the visitors for outings. Interviews with R1 indicated that they had had visitors while living at the facility. Interviews with staff indicated that R1 did not have many visitors but those who came were able to see R1. Records reviewed indicated that the visitor log had been signed and indicated that R1 had visitors on occasion. Therefore, the allegation staff imposed restrictions on resident’s visits is unfounded. Staff did not allow resident to receive telephone calls. Interviews conducted with staff indicated that resident R1 was allowed to receive phone calls from guests. Interviews with administrator indicated that R1 was able to receive phone calls but explained that when calls were received late at night from guests, she would not wake up R1 for the phone calls and encouraged guests to call during visiting hours. Interviews with R1 indicated that they were able to make and receive phone calls. R1 did not feel that their calls were restricted in any way. Therefore, the allegation staff did not allow resident to receive telephone calls is unfounded. Staff served as resident’s agent under a power of attorney document. Records reviewed indicated that resident R1 had a power of attorney in place through an individual who had no relation to the current facility. Interview with administrator indicated that due to R1’s physical status, it was advised that R1 had a power of attorney in place for financial assistance. R1 had chosen their own power of attorney and administrator assisted in getting all the paperwork completed. Therefore, the allegation staff served as resident’s agent under a power of attorney document is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.