Complaint·June 6, 2023

***report continued from LIC9099........... Allegation- Facility staff did not properly change resident's diaper. Department interviewed 2 staff and 2 residents during complaint investigation. Department has reviewed facility records, including charting notes, staff schedule, and resident records. Interviews and record review indicated that resident’s ADL’s which includes residents showering, incontinence and care needs are met as required and documented accordingly. Residents’ interviews indicated that staff were providing care in a professional manner and did not express any concerns. The department conducted interviews, facility observation and record review to investigate above allegation. During interviews with facility staff and residents, it has been revealed that facility is providing care to residents according to resident’s needs and service plans. During residents’ and staff interviews, it has been concluded that facility has enough staff to meet the needs of the residents in care. During department visits, department observed that residents appeared to be well groomed and in good care, therefore, the above allegation is found to be UNSUBSTANTIATED . Allegation- Facility staff did not respond to resident's call button. The department investigated allegation, “Facility staff did not respond to resident’s call button.” The department interviewed staff, administrator, and residents in care. During residents’ interview, residents stated that staff respond to their call buttons in timely manner however sometimes there is a delay in response due to staff assisting other resident’s needs. During staff interviews, staff stated that they always tried their best to answer all residents call buttons as soon as they can, but some residents get upset if they have to wait. During call button log review, department did not observe any long/extended wait time from staff to respond to residents call button, therefore this allegation is UNSUBSTANTIATED . A finding that the complaint allegations is UNSUBSTANTIATED means that although the allegations may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. No citations were issued today. Exit meeting conducted with administrator. A copy of this report has been provided to facility.