Complaint·November 13, 2025

On 11/13/25, Licensing Program Analyst (LPA) Kevin Mknelly spoke to Louis Dizon, designee to deliver complaint findings for the above allegation. LPA reviewed resident records, facility records and conducted interviews. LPA finds that the allegations cited above are substantiated. Records review and interview found that on R1 had a fall that required assessment and lift assist by emergency responders. LPA records review found R1's file to be incomplete- lacking admission agreement, ID and emergency contact information and a pre-appraisal. As a result of this investigation, LPA finds allegation to be (S) Substantiated - A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. The following deficiencies were cited on 9099-D, per Title 22 Regulations, Division 6. (B) This poses a potential Health and Safety risk, or personal rights violation, to clients/residents in care. Report reviewed with Admin . Copy of this report and appeal rights provided.