Office review·October 29, 2024

On 10/29/2024 at 02:00PM, an informal conference was conducted virtual via Microsoft Teams Meeting. The purpose of this informal conference meeting is to discuss the complaint findings on 09/19/24. Present in the meeting is, Licensing Program Manager (LPM) Troy Ordonez, Licensing Program Analyst (LPA) Bethany Mirlohi, Licensing Program Analyst (LPA) Cassandra Mikkelson and Licensee/Administrator Veronica Invierno. The purpose of the informal conference is to have open discussion concerning a complaint that was substantiated for a staff handling a resident in a rough manner and staff speaking to resident in an inappropriate manner. During this meeting the licensee was made aware that this Informal conference is a part of the Administrative Action process. The informal conference process was explained during this meeting. Issues discussed during the meeting were: Staffing concerns and training Administrator qualifications Recent deficiencies Facility records Personal accommodations and services To support the facility maintaining substantial compliance with Health and Safety Statute and Title 22 regulations, the Department is developing a plan with the licensee to address causes for concerns. Plan to address compliance concerns by 11/19/2024: 1. Training for staff to include reporting requirements, emergency protocols, and managing dementia behaviors. The department will provide additional case management visits and complete a referral to TSP (Technical Support Program). An exit interview was conducted with administrator. Copy of this report was provided to Administrator via email with request for return with signature.