complaint·April 16, 2025

On April 16, 2025, Licensing Program Analyst (LPA) Talwinder Bains arrived at the facility unannounced to deliver complaint findings into the allegations listed above and met with Caregiver Iwan Wibono. During the investigation, the Department conducted interviews and reviewed documentation pertinent to the investigation. The results of the investigation are as follows: Resident sustained bruises while in care. Resident in question moved out of the facility in September 2024 and the department was unable to obtain information regarding the allegation above. Saff and residents interviewed were unable to recall or provide information regarding the allegation above; therefore, the above allegation is unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted and copy of the report was provided.