complaint·May 6, 2025

Allegations: Staff refused to assist resident in a timely manner.- Unfounded Interview with staff revealed they would assist R1 almost as soon as they would ask. Interview with House Manager revealed that they were at the facility doing Administrator work and watched staff respond right away. After which R1 had told House Manager that staff take forever to respond. House Manager explained that they watched staff respond right away to R1s needs. Interview with Resident #2 (R2) and Resident #3 (R3) revealed that staff respond almost immediately when needed. Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Allegations: Staff yells at resident.- Unfounded Department conducted interviews with staff and residents. The facility currently has two residents. Interview with resident revealed they have never heard staff yell at them or other residents in the home. Resident interviews further revealed when they did hear yelling in the facility it was from R1. R1 would tend to yell at staff. R2 stated that it got to a point where they intervened and said something to R1 for the way they were treating others in the facility. Based on information obtained through interviews, the Department finds the allegation to be UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of the report was left at the facility.