Complaint·February 21, 2024

LPA reviewed resident admission agreement in which it states, “Ivy Park will provide room service to your apartment during a temporary illness, at no extra charge, not to exceed three days a year. During other times optional room service will be provided to you at your request for an extra charge”. In addition, admission agreement states, there will be an extra fee for guest meals. LPA interviewed administrator in which he stated there is a fee for food being delivered to resident room. Due to the information gathered LPA finds the allegation to be UNFOUNDED. LPA investigated the allegation, “Facility staff are not allowing residents to have visitors.” LPA obtained copies of resident’s documents and conducted interviews. LPA interviewed relevant parties in which they stated facility allows visitors for the resident during business hours but they are not allowing overnight visitors to stay with the resident. LPA interviewed administrator in which he stated that the facility will allow overnight visitors with the prior approval of the administrator, and it can only be for a short period of time. Administrator stated resident was allowing their granddaughter to stay the night without the approval of the facility or any type of notification. Administrator stated he sent a letter to the resident and their responsible party in October 2023 stating resident’s granddaughter was not permitted to stay the night in resident room without the permission of the facility. LPA reviewed the admission agreement in which it states, “Before any visitor stays in your apartment overnight you must notify the executive director in writing. All visitors must register at the front desk when entering the community.” Due to the information gathered, LPA finds allegation to be UNFOUNDED. Exit interview conducted and copy of report provided.