Complaint·November 13, 2024

Licensing Program Analyst (LPA) Bethany Mirlohi arrived unannounced to deliver complaint findings into allegation listed above. LPA met with Health Services Director Lisa Velasco during today's inspection. LPA investigated the allegation, "Staff member handled resident in a rough manner". LPA conducted interviews with staff and residents. LPA interviewed resident in which they stated caregiver grabbed their wheelchair and moved them in a rough manner. Resident reported their foot was hurt in the process. LPA interviewed staff involved in which they stated they never touched the resident. LPA interviewed a witness in which they stated they did not observe staff handle resident in a rough manner. Due to the conflicting information gathered, LPA finds allegation to be unsubstantiated. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations occurred, and the findings are unsubstantiated. Exit interview was conducted and copy of report provided.