Complaint·November 7, 2024

During multiple visits conducted at the facility, LPAs observed facility to be sufficiently staffed at all times. LPAs observed care staff to be tending to residents’ needs in a timely manner. Interviews conducted with staff members S1, S2, S3, S4 and S5 indicated that they have never witnessed any staff speak to the residents in an inappropriate manner or act inappropriately with the residents in care. Interviews conducted with residents R2 and R3 indicated that they have never witnessed any staff member speaking inappropriately to residents or experience staff speak inappropriately to them. R2 and R3 did not have any complaints about the staff members or care they were receiving at the facility. Based on interviews conducted and observations, the preponderance of evidence standards have not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. Findings that the complaint is Unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted with Maricar King. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents.