complaint·July 11, 2024

LPA learned that R2 requires staff to assist them with all meals. R2 is on a pureed diet. Through staff interviews, LPA learned that R2 is assigned staff who will assist with feeding once the residents in the dining room have their food. LPA learned there is another resident on a modified diet, but they eat their meal in the dining room. No staff interviews acknowledged that R2 eats their meals outside of the facility’s designated mealtimes. Staff interviews also did not reveal that R2 has missed any meals (other than when R2 has refused meals/food). Staff interviews acknowledged that there are always two staff on the NOC (overnight) shift. No interviews revealed that facility has only one employee working at night. LPA reviewed staff training documents for the previous 3 hires: activities assistant, caregiver, and kitchen employee. Staff training documents show that staff complete online (Relias) training, training by the Resident Services Director, and shadowing. Additionally, care staff are trained several times per week and as needed. Based on the evidence provided, the preponderance of evidence standards was not met, therefore, the above allegations are found to be UNFOUNDED. An unfounded allegation means that the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted. A copy of this report was left at the facility.