complaint·August 27, 2025

Staff did not accord resident dignity in their personal interactions. Interviews conducted with residents in care indicated that they feel they are accorded dignity in their personal interactions with each other and staff members. Observations of staff during visits indicated that the staff are treating residents with dignity and respect during their interactions. Staff are assisting residents in care and are following proper trainings and protocols for their interactions with the residents in care. Therefore, the allegation staff did not accord resident dignity in their personal interactions is unfounded. Licensee did not ensure staff were appropriately trained to provide care to residents. Interviews conducted with administrator indicated that staff are trained according to Title 22 regulations and are capable of completing tasks related to resident care. Records reviewed indicated that staff are properly trained and have received the required trainings for the current year as required by the Department. Observations indicated that staff are using their training in their interactions with the residents in care. Therefore, the allegation licensee did not ensure staff were appropriately trained to provide care to residents is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.