complaint·August 27, 2025

Staff did not assist resident with care needs in a timely manner Interviews conducted with Resident R1 indicated that they feel staff are not attending to calls for assistance. Observations indicated that residents are being monitored by care staff while in their individual rooms and in common areas. Staff were observed to checking on residents and listening for residents in case of needed assistance. Observations indicated staff assisting residents to and from their rooms for meals, outside to sit, with meal times, and to the restroom as needed or requested. Records reviewed indicated that staff are following proper procedures for residents in care. Staff are assisting residents in care according to their care plans. Records reviewed indicated what each resident need was and how the facility staff can assist in care. Therefore, the allegation staff did not assist resident with care needs in a timely manner is unfounded. Staff recorded resident without consent Interviews conducted with Resident R1 indicated that they feel that the dash camera in the vehicle which is parked in the garage is recording them. Interviews with administrator indicate that the device in the vehicle is used while driving only and does not record any part of the facility or residents who reside in the facility. Observations indicated that there are no visible cameras or recording devices in the facility in the hallways or common areas. Records reviewed indicated that facility does not have any consent forms on file for residents in care regarding records devices in the home and there is nothing listed in the admission agreement which would indicate the use of cameras or recording devices in the facility. Therefore the allegation staff recorded resident without consent is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.