complaint·August 27, 2025

Resident sustained multiple injuries while in care due to staff neglect. Interviews conducted indicated that Resident R1 was not considered a fall risk. Records reviewed indicated that R1 fell out of bed during the night and sustained injuries. Staff immediately assessed R1 and took appropriate action for R1 due to injuries sustained. Therefore, the allegation resident sustained multiple injuries while in care due to staff neglect is unfounded. Staff does not provide drinking cups for residents . Interviews with Residents indicated that there are drink cups provided for resident use at all times. Observations during visits indicated that there are water stations located in different hallways with cups provided and ready for use for residents. Therefore the allegation staff does not provide drinking cups for residents is unfounded. Staff not maintaining residents hygiene . Interviews with staff indicate that they assist with helping residents maintain their hygiene and continue to encourage proper hygiene practices each day. Observations indicated that staff are actively involved in the resident’s care and assisting with hygiene needs. Records reviewed indicated that residents are receiving showers and hygiene assistance in a timely manner or as scheduled. Therefore the allegation staff not maintaining residents hygiene is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted with the Administrator. Copy of report was given to facility.