complaint·October 15, 2025

Staff did not provide responsible party resident's records. Interviews conducted with Administrator indicated that records that were requested were given to the responsible party on the day the resident moved out. It was a verbal request made by Resident R1’s responsible party to the Administrator who gave the documents prior to R1 leaving the building. Therefore, the allegation staff did not provide responsible party resident’s records is unsubstantiated. Based on interviews conducted, observations, and records reviewed, the preponderance of evidence standards have not been met. Therefore, the above allegations are found to be UNSUBSTANTIATED. A finding that a complaint allegation is unsubstantiated means that, although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. Exit interview was conducted. A copy of this report was provided. Signature on these forms acknowledges receipt of these documents. Staff did not provide responsible party a refund in a timely manner. Interviews conducted indicated that there is a refund due to R1’s responsible party(RP). Facility has attempted on numerous occasions to reach out to R1’s RP to get an address to send the refund check to but have not received an answer from R1’s RP. Documents reviewed showed multiple attempts to collect an address from R1’s RP for the refund check. Therefore, the allegation staff did not provide responsible party a refund in a timely manner is unfounded. Staff did not provide responsible party with an itemized bill. Interviews conducted indicated that itemized bills are sent to each resident’s responsible party on a monthly basis. Records reviewed indicated that an itemized bill is sent to the responsible party on a monthly basis. Therefore, the allegation staff did not provide responsible party with an itemized bill is unfounded. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED- meaning that the allegations were false, could not have happened and/or is without reasonable basis. Exit interview conducted. Copy of report was given to facility.