complaint·December 23, 2025

Allegation: Staff mismanaged residents' medications The department conducted record review, interviewing residents and staff to investigate this allegation. Two (2) residents’ interviews indicated that staff were giving them medications per their physician’s orders. Two (2) staff interviews reflected that staff were following resident’s physician’s orders and not mismanaging residents’ medications. Record review for R1s medications indicated that staff were administering R1s medications per their physician’s orders and there were no issues identified. Based on gathered information, this allegation was found to be Unsubstantiated. Allegation: Staff did not treat residents with respect Interview with R1 indicated that they feel that staff are "good" at the facility and care being provided was sufficient for R1's needs. Interview conducted with R1 indicated that they are treated well by facility staff and that their care needs are being met at the facility. Interviews with S1 and S2 indicated that the residents are treated well and receive sufficient care in relation to their needs. Allegation: There is no sufficient staff at the facility to meet the needs of residents in care Interviews indicate that there is sufficient staffing to meet the care needs of the residents. Staff are able to address resident needs in an efficient and timely manner. Observations indicate that staff are available to ensure that residents’ needs are addressed. S1 provided an updated LIC500 which showed substantial staff should be present. S1 stated that if staff call off, they are able to call in a substitute. Allegation: Administrator is not on the facility premises a sufficient number of hours During the investigation, LPA reviewed administrator qualifications, staff time sheets, and obtained copies of facility documentation. The current facility administrator Bianca Gheju does have a valid administrator certificate, and certificates were obtained prior to assuming the role as administrator. Facility documents show that the Administrator is at the facility every day and as needed. Documents also show there is sufficient staff at the facility to meet the residents’ needs. The administrator had a complete LIC308, designation of facility responsibility. Based on the investigation, observations and interviews conducted the allegation is UNSUBSTANTIATED . Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is unsubstantiated. Allegation: Staff did not provide adequate meals to residents in care Based on two (2) staff interviews and two (2) resident interviews and department observation of the kitchen and meal service by the department found that there was an adequate amount of food for the residents. The food appeared to look appetizing and nutritious, sanitation in the kitchen appeared appropriate, residents said the food was good, and portions appeared plentiful. Food supplies in the facility were adequate by per requirement. Currently, there is no evidence to suggest that staff have failed to provide adequate food service. Allegation: Staff did not ensure a sufficient food supply was available at the facility for residents in care During the investigation, LPA conducted visits to the care home on 06/05/2025 and 10/08/2025 and observed the food supply at the facility. LPA observed a two (2) perishable and seven (7) day nonperishable food supply on cite for all visits. LPA observed food to be of good quality during all visits. Interview conducted with R1 indicated that they feel the food is "good" at the facility. Interviews with staff members, S1 and S2 indicated that the residents receive a sufficient amount of food of good quality at the home. Based on staff interviews and the information received, LPA finds the above allegations to be Unfounded meaning that the allegation is false, could not have happened, and/or are without a reasonable basis.