complaint·October 14, 2025

Allegation: Personal Rights During the investigation LPA reviewed R1’s 602 which indicated the resident is experiencing sundowning symptoms including confusion and disorientation. On 10/02/2025 LPA interviewed R1 in their bedroom. R1 stated that they had been yelled at in the facility, but could not remember who yelled at them. R1 also stated that they had been pushed in the facility, but could not remember who pushed them. LPA also interviewed R2, who stated they have not heard any yelling or seen another resident being pushed. R2 stated that staff does not yell or gets physical with the residents. S1 denied this allegation and reported that residents are treated with dignity and respect. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED - meaning that the allegations were false, could not have happened and/or is without reasonable basis. Allegation: Facility is not posting an accurate staffing schedule During the investigation interviews with S1 were conducted. S1 provided the LIC500, which accurately showed who was working and at what time. LIC500 showed that at least (1) staff has a first aide certificate at all times. LIC500 showed there are at least (2) staff during the day. S1 stated that if a staff member calls out S1 fills in for the day. Based on records reviewed and interviews, LPA finds the above allegations to be UNFOUNDED - meaning that the allegations were false, could not have happened and/or is without reasonable basis.